Kempinski Hotel Suzhou - Suzhou (Jiangsu)

1 Guobin Road, Suzhou Industrial Park, Suzhou (Jiangsu), China, 215021show map
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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in China

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Overview

The spectacular 5-star Kempinski Hotel is a great place to stay in Suzhou. Kempinski Hotel welcomes guests to its contemporary rooms since 2008.

It lies within 30 minutes' walk of DuShu Lake. Such tourist places as a museum and a temple are fairly close by.

Kempinski Hotel is set 40 km from Wuxi airport.

Rooms

Kempinski Hotel features 458 guestrooms with a heating system, climate control, wireless internet, television with satellite channels and coffee/tea makers. Guests will admire views across Dushu Lake from the rooms. Bathrooms are appointed with a shower, a hairdryer and dressing gowns.

Eat & Drink

A buffet breakfast is offered at the restaurant. The indoor restaurant serves fine regional meals. The hotel invites guests to the Cigar & Wine bar to relax with a drink.

The hotel offers a buffet breakfast at the price of CNY 138 per person per night. 

Services

Guests will enjoy using bicycle and limousine rentals when exploring the sites of Suzhou.

Relax

A casino, an indoor heated pool and a picnic area are available at the hotel. A gym, aerobics classes and a fitness center are among the on-site facilities.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

No parking available.

Year renovated:   2008.  Number of floors:   17.  Number of rooms:   458.

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Facilities
Wi-Fi
Parking
Luggage storage

Luggage storage

Locker room

24-hour services

Late check-in/ -out

24-hour reception

24-hour security

Food/ Drinks

Bar/ Lounge area

Coffee/Tea in lobby

Restaurant buffet

Cafe

Shuttle

Paid shuttle service

Fitness/ Gym

Fitness centre

Swimming pool

Indoor heated swimming pool

Sports & Fitness

  • Fitness centre
  • Skiing
  • Cycling
  • Tennis court
  • Golf course
  • Billiard tables
  • Racquetball
  • Aerobics

Services

  • Paid shuttle service
  • Room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Bar/ Lounge area
  • Coffee/Tea in lobby
  • Packed lunches
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • DVDs/ Videos for children
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Indoor heated swimming pool
  • Casino
  • Garden area
  • BBQ facilities
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • City view
  • Golf view
  • Lake view

Room features

  • Air conditioning
  • Heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Sitting area
  • Wardrobe
  • Tea and coffee facilities
  • Turndown service
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Separate tub and shower
  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Internet television
  • Telephone
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Good to know
Check-infrom 14:00-23:59FREECheck-out07:00-12:00FREE
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
Getting around
Airports
Wuxi (WUX)21.9 mi
Hongqiao (SHA)37.5 mi
Train
Suzhou Industrial Park Railway Station4.0 mi
Suzhou Railway Station6.5 mi
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Reviews
8.2
FabulousBased on  9  reviews
  • 6.6
    Good

    Surrounding environment was excellent, peaceful and tranquil. Room was confortable. Sports facilities were good, but recommend putting couple of chairs in the tennis court.

    The service at the front desk check-in (one male clerk in particular) was very rude. While I was told I can check out at 14:00 (in writing), I was told at the front desk that I must check out at 12:00, with no regard for patron's inconvenience. Unfitting for a five stars hotel.

  • 9.6
    Exclusive

    The beautiful and utterly uncrowded lake - it was really nice to walk outside and the air quality was stunning!

    No huge dislikes - the staff seemed not quite right for the hotel, not always very well informed... but they were very nice and had a good attitude - perhaps they just need a bit more training in behaving like representatives of such a fine hotel

  • 8.8
    Superb

    The hotel is close to Suzhou Jinji Lake and the room is bigger and luxury.It is best for family vacation with a child.

  • 9.2
    Superb

    Very helpful staff members but I wish they have more information about tourestic places since tourist offices provide informaions mainly in chinese. Hotel is clean and facilities are excellent

  • 10.0
    Exclusive

    第二次入住了 很喜欢酒店的清净,气派,干净与员工的笑脸 免费升级到了套房,给老公的生日增添了喜气,很感谢

  • 8.0
    Fabulous

    Var i Shanghai hos min dotter och ville se lite mer av Kina .Vi fastnade för Kempinski för erat fina läge vid vatten och att komma ifrån skyskraporna några dagar.Lite dålig information om alla tillägg vid utcheckningen, olika summor som kom till trots att vi visste att 15% tillkom.Svårt med engelska hos personalen vid receptionen som skulle kunde vara bättre. Annars ett fint och härligt hotell med skön omgivning

  • 9.6
    Exclusive

    气派,豪华,服务贴心,有一朋友车胎坏了,4s店派人来更换,恰巧我们外出游玩,礼宾部的员工全程跟踪,并在修复后第一时间告知我们,值得称赞!

    双人间床太小,估计是大床分拆的,这个与宽敞的房间不匹配

  • 5.8
    Guest rating

    湖畔风光,离李公堤和金鸡湖高尔夫比较近。国宾路绿树成荫。很安静。

    服务比较差。早上8点,服务员就敲门house keeping了。200元一小时的棋牌间,不提供任何免费饮料,客人需要杯白开水,要付10元一人的茶水费。 游泳池虽然很大,但设计不合理,除了1.3m-2.2m的深水池,就是两个温度很高的按摩池,没有适合小朋友的浅水池。 头发很短(板寸)的小男孩进入泳池,也被要求一定要带泳帽,可以现场买尼龙的泳帽,价格偏贵;游泳池内不提供游泳圈或浮板,如果需要,也可以现场买,价格还是贵。总之给客人的感觉是尽量制造不方便从而尽量让客人消费。 电梯间,卫生间等石材地面的保养很差。毛巾太旧,洗漱用品劣质,肥皂的味道很熏人。 以后不会再入住这个酒店。

  • 5.0
    Guest rating

    객실내 공기가 쾌적하지 못하고 순환이 안되는듯하였습니다. 객실안에서 시간을 보내거나 자고 일어나면 기관지쪽 컨디션이 안 좋아졌습니다.

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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in China

Use Badge
Good to know
Check-infrom 14:00-23:59FREECheck-out07:00-12:00FREE
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Wuxi (WUX)21.9 mi
Hongqiao (SHA)37.5 mi
Train
Suzhou Industrial Park Railway Station4.0 mi
Suzhou Railway Station6.5 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room